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Privacy Policy

A legal disclaimer

Kafu Europe

1. Introduction

Kafu Europe (“we”, “our”, “us”) is committed to protecting the privacy and security of personal data.

As a Spain-based Destination Management Company (DMC), we operate in compliance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

  • Spanish data protection laws

  • Applicable international data protection regulations

This Privacy Policy explains how we collect, use, process, store, and protect personal data when you interact with our website, services, or business operations.

2. Company Information

Legal Name: Kafu Europe S.L. (or applicable entity)
Registered Address: [Insert Spanish Address]
Email: [Insert Official Email]
Phone: [Insert Phone Number]
Company Registration Number: [Insert]
VAT Number: [Insert]

If you have any questions regarding this Privacy Policy, you may contact us using the details above.

3. Scope of This Policy

This policy applies to:

  • Travel agency partners

  • Corporate clients

  • Website visitors

  • Suppliers and service providers

  • Representatives of agencies submitting inquiries

This website and services are intended for B2B partners only.

4. Personal Data We Collect

We may collect and process the following categories of data:

A. Business Contact Information

  • Full name

  • Company name

  • Job title

  • Email address

  • Phone number

  • WhatsApp contact

  • Country of operation

  • Trade license details

B. Booking-Related Information

When processing travel services, we may collect:

  • Passenger names

  • Passport details (where required for booking purposes)

  • Travel dates

  • Nationality

  • Special requests (including dietary or religious preferences)

C. Financial Information

  • Bank details for payments

  • Billing addresses

  • VAT information

D. Website Usage Data

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract

  • Legitimate business interest

  • Legal obligations

  • Consent (where applicable)

6. How We Use Personal Data

We use personal data for:

  • Providing quotations

  • Processing hotel and land bookings

  • Coordinating with suppliers

  • Managing B2B partnerships

  • Invoicing and financial reconciliation

  • Compliance with legal requirements

  • Improving our services

We do not sell personal data to third parties.

7. Data Sharing

We may share data with:

  • Hotels

  • Transfer providers

  • Tour operators

  • Activity suppliers

  • Chauffeur services

  • Payment providers

  • Legal or regulatory authorities when required

All third-party suppliers are expected to comply with data protection standards.

8. International Data Transfers

As we operate across Europe and serve GCC agencies, data may be transferred outside the European Economic Area (EEA).

When such transfers occur, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)

  • Contractual confidentiality agreements

  • GDPR-compliant data handling measures

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal or accounting requirements

  • Resolve disputes

Booking-related financial records may be retained according to Spanish tax law requirements.

10. Data Security

We implement appropriate technical and organizational measures, including:

  • Secure cloud storage

  • Access control restrictions

  • Password-protected systems

  • Limited employee access

  • Encrypted communications where applicable

Despite our efforts, no system is completely secure. We continuously review our security protocols.

11. Your Rights Under GDPR

If you are located in the EU, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (where applicable)

Requests can be submitted to: [Insert Email]

We may require identity verification before processing such requests.

12. Cookies Policy

Our website may use cookies for:

  • Website functionality

  • Analytics

  • Performance monitoring

You may manage cookie preferences through your browser settings.

A separate Cookie Policy may be provided if required.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Confidentiality in B2B Operations

As a B2B DMC, we treat:

  • Agency client data

  • Commercial agreements

  • Rate sheets

  • Contracted hotel rates

As strictly confidential.

Information shared by partners is not disclosed to competitors or unauthorized third parties.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be published on this page with the updated revision date.

16. Contact

For privacy-related concerns, please contact:

Email: B2B@kafueurope.com
 

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